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Cosmetic Bioglitter® biodegrades in the environment wthin 28 days - Save The Oceans - FREE SHIPPING over $65 USD

Return Policy

Thank you for shopping at MoonShatter EcoGlitter! We take pride in providing high-quality biodegradable glitter. Due to the nature of our products, we have established the following return and refund policy:

No Returns

As our biodegradable glitter is classified as a cosmetic product, we cannot accept returns. Once a product has been opened or used, we cannot guarantee its safety or quality due to the risk of contamination. This policy is in place to protect the health and safety of our customers.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please email us at hello@moonshatter.com and send your item to:

MoonShatter EcoGlitter
65 Jefferson Ave, Unit 207
Toronto, ON M6K 1Y3
Canada

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please follow these steps:

  1. Check Your Bank Account: First, verify your bank account again.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at hello@moonshatter.com.

Shipping

To return your product, you should mail your product to:

MoonShatter EcoGlitter
65 Jefferson Ave, Unit 207
Toronto, ON M6K 1Y3
Canada

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.

Contact Us

For any questions or concerns regarding your order or this policy, please contact us at:

Thank you for your understanding and support in promoting eco-friendly products!